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BUSN 258 Week 1-7 All Discussion Questions (DEVRY)

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Week 1 DQ 1 - Customer Service – Impact

Week 1 DQ 2 - Building Relationships

Week 2 DQ 1 - Selling

Week 2 DQ 2 - Listening

Week 3 DQ 1 - Customer Contact

Week 3 DQ 2 - The Web

Week 4 DQ 1 - The Unreasonable Customer

Week 4 DQ 2 - Trends

Week 5 DQ 1 - Customer Feedback

Week 5 DQ 2 - Customer Recovery

Week 6 DQ 1 - Customer Expectations

Week 6 DQ 2 - Customer Loyalty

Week 7 DQ 1 - Emotional Labor

Week 7 DQ 2 - Employee Empowerment 

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