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ISCOM 471 Week 1 Quiz


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  1. Which of the following factors account for the interest in organizational management?
  2. a.      Quality improvements
  3. b.     Current problems/opportunities
  4. c.      Inventory costs
  5. d.     Customer satisfaction
  6. e.      All of the above
  7. 2.     Operations management is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services.
  8. a.      True
  9. b.     False
  10. 3.     What is one reason for failure in project scheduling?
  11. a.      Inadequate training
  12. b.     Incomplete project
  13. c.      Lack of diversity in team members
  14. d.     Lack of management support
  15. e.      Chaos theory
  16. 4.     _____________ can be defined as planning, directing, and controlling resources to meet technical, cost, and time constraints.
  17. a.      Configuration management
  18. b.     Process analysis
  19. c.      Project management
  20. d.     Process improvement
  21. e.      Riddle’s law
  22. 5.     The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as
  23. a.      total quality management
  24. b.     synchronous manufacturing
  25. c.      electronic enterprise
  26. d.     manufacturing strategy paradigm
  27. e.      business process reengineering
  28. 6.     A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on _______ competitive dimension.
  29. a.      flexibility
  30. b.     process quality
  31. c.      coping with changes in demand
  32. d.     delivery reliability
  33. e.      delivery speed
  34. 7.     The main objectives of manufacturing strategy are
  35. a.      translating required competitive dimensions into specific performance requirements for operations
  36. b.     making the necessary plans to ensure that operations capabilities are sufficient to accomplish performance requirements
  37. c.      converting order winners into specific performance requirements
  38. d.     all of the above
  39. e.      both A and B only

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