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ISCOM 471 Week 2 Quiz


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  1. A resource that limits the capacity for maximum output of a process is a
  2. a.      block
  3. b.     starve
  4. c.      bottleneck
  5. d.     process improvement
  6. e.      none of the above
  7. 2.     Quality function deployment is a tool used to identify
  8. a.      customer requirements
  9. b.     process improvements
  10. c.      quality
  11. d.     cost factors
  12. e.      lead time issues
  13. 3.     _____________ is the philosophy of continually seeking improvements in a process through the use of team efforts.
  14. a.      Continuous improvement
  15. b.     Quality control
  16. c.      Performance quality
  17. d.     Existentialism
  18. e.      Conformance quality
  19. 4.     What is the inherent value of a product in the marketplace?
  20. a.      Conformance quality
  21. b.     Performance quality
  22. c.      Six Sigma
  23. d.     Cost
  24. e.      Design quality
  25. 5.     _____________ is managing the entire organization so that it excels on all dimensions or product and services that are important to the customer.
  26. a.      TQM
  27. b.     SRC
  28. c.      Six Sigma
  29. d.     Cost
  30. e.      Design quality
  31. 6.     Manufacturing is involved in what phases of the product design process?
  32. a.      Concept development
  33. b.     Production ramp-up
  34. c.      Initial planning
  35. d.     Concept development
  36. e.      All of the above
  37. 7.      ________ is when the activities in the stage must stop because there is no place to deposit the item just completed.
  38. a.      Buffering
  39. b.     Blocking
  40. c.      Starving
  41. d.     Bottleneck
  42. e.      None of the above

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